DRAFT for legal review. This text is a starting point aligned with the GDPR and Kosovo Law No. 06/L-082 on Personal Data Protection. It must be reviewed by Vimea’s lawyer before publication.
Bookings
- Appointments are confirmed by email/SMS with a reference number.
- Free cancellation or rescheduling up to 24 hours before (maximum 2 reschedules). Within 24 hours the deposit is not refunded and a package session counts as used.
- Please arrive 10 minutes early; late arrival may shorten the session.
Packages
- Packages are valid for 12 months from purchase and can be used for any child on the account.
- Packages can be frozen for illness or travel; the expiry is extended by the freeze period.
- Unused paid sessions may be refunded pro rata; bonus sessions are not refundable.
Shop
- Prices are in euro and include all charges except delivery.
- An order is confirmed after the bank verifies payment or, for cash on delivery / pay at pickup, after staff confirmation.
Health
The parent accurately declares the child’s health. Staff may postpone a session if the child has a fever or signs of infection.
