Frequently asked questions

Online via "Book a treatment", or by phone/WhatsApp on +383 49 360 090. Online you choose the service, your child, the time and how to pay.

Cancelling and rescheduling are free up to 24 hours before, directly from your account.

Yes. Select both children in step two — we offer back-to-back slots or the same time with two therapists.

No. You can pay in full, pay a deposit, use a package or gift card, or pay at Vimea Baby.

Packages of 5, 10 or 20 sessions save 10–30% and are valid for 12 months. You see the remaining sessions in your account and can use them for any of your children.

From two weeks old, once the umbilical cord has healed.

Just a spare nappy and a change of clothes. We provide towels, swim nappies and oils.

Yes. Water is filtered and kept at a constant temperature, neck floats are sterilised after every use and a physiotherapist supervises the whole session.

Yes, pregnancy massage is offered from week 12 by licensed physiotherapists.

A profile for each child in your account: details, allergies, consents, growth chart and the therapist’s notes after every session.

Yes, we are an official distributor for the brands we sell, including Stokke, BABYZEN, Doona, Little Dutch, Fehn, Mabyen and Rotho.

By card (3-D Secure), bank transfer, cash on delivery, or when you collect at Vimea Baby.

Yes, most strollers and furniture are on display in our Prishtina shop, daily 10:00–18:00.

All products carry the manufacturer’s warranty; for strollers usually 24 months.

Kosovo €3 (free over €50); bulky items €8 (free over €200). Albania €10 (free over €150). Pickup at Vimea Baby is always free.

Kosovo 1–2 working days, Albania 2–4 working days.

You have 14 days to return unused items in their original packaging. Contact us and we will guide you.

Choose an amount or a treatment, write a message and we email it on the date you choose. Redeemable online and at Vimea Baby.

On the "Gift card balance" page using the card code, or in your account.

12 months from purchase.